MWS CSAT

A leading, multi-channel customer satisfaction solution that delivers real-time voice of the customer (VoC) insight…

Post-Call IVR Surveys...

Callers are transferred into an automated IVR solution, that asks a number of pre-determined questions and captures verbatim comments

Web, Email & Chat Surveys...

Integrate surveys into your website to capture targeted customer feedback. We also offer post-interaction surveys across email and chat channels.

Social Media Surveys...

Introduce post-interaction surveys across your social media channels, capturing tangible, real-time customer satisfaction scores.

Real Time VOC Wallboards...

All customer scores and comments are delivered to our real time wall board, tracking individual questions scores and agent performance

Data Overview & Reporting...

Review our live Data Overview, to filter results by channel, campaign or agent and access a range of performance and comparison reports.

Face-to-Face Surveys...

Capture customer feedback from any face-to-face location through the dedicated CSAT Central App for tablet, smartphone or kiosk.

Click, for more information on real-time customer satisfaction surveys from MWS CSAT