MWS DigiDesk

An advanced social media monitoring, analysis and engagement platform designed for the contact centre space…

Monitor Social Insight..

Track and compare social activity across multiple channels, including Twitter, Facebook and the wider social sphere.

Blended Social Inbox...

Manage brand mentions across all key social media channels, with full engagement and collaboration tools.

Workflow & Prioritisation...

Identify key mentions and automatically tag, prioritise and assign activity to specific teams or agents.

Switch to Private Channels...

Seamlessly move the conversation from social to secure, private channels, such as email and chat, within the same application.

KPI's, Reports & Audit Trail...

Review all social engagement via a Supervisor Dashboard, with comprehensive reporting and a full audit trail.

Publishing & Social Media Management...

Ability to publish and schedule posts, across multiple channels. Plus, our unique social media management module.

Click, for more information on blended, multi-channel social customer service, from MWS DigiDesk