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Comparing Social Sentiment with Social CSAT: What’s your NSSA score?

 

Here at Midway Sky we have the luxury of two social Voice of the Customer (VoC) solutions. But, how can clients leverage both products to get really powerful VoC insight and what new metrics become available?

August 25, 2015 0 0

Measuring Voice of the Customer (VOC) across Social Media

One thing that the growth of social media as a customer service channel has provided brands is access to a wealth of customer insight, across the public domain. It’s there right now, available in real time… and it’s not just mentions about your...
February 18, 2015 0 0
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  • What’s the Best Way to Improve Customer Service? Our Take…
  • Comparing Social Sentiment with Social CSAT: What’s your NSSA score?
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  • Measuring Voice of the Customer (VOC) across Social Media
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The MWS Group is comprised of a number of leading brands, spanning digital agency services, through to social media, customer satisfaction and contact centre applications.

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Recent Posts
What’s the Best Way to Improve Customer Service? Our Take…
October 9, 2015
Comparing Social Sentiment with Social CSAT: What’s your NSSA score?
August 25, 2015
MWS Group Launches New Website
July 1, 2015
ECCCSA Finalists Demonstrate Real Innovation in Social Customer Service
March 30, 2015
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