Voice Of The Customer | Midway Sky Group

Comparing Social Sentiment with Social CSAT: What’s your NSSA score?

Here at Midway Sky we have the luxury of two social Voice of the Customer (VoC) solutions. But, how can clients leverage both products to get really powerful VoC insight and what new metrics become available?

August 25, 2015 0 0

Measuring Voice of the Customer (VOC) across Social Media

One thing that the growth of social media as a customer service channel has provided brands is access to a wealth of customer insight, across the public domain. It’s there right now, available in real time… and it’s not just mentions about your...

February 18, 2015 0 0